We're with you 24/7
Dedicated support team in Romania, in Romanian. Contractual SLA guarantee, direct escalation to development team, software updates included.
Support email
support@rosistem.comPrimary technical support channel. Response in max. 4-24h depending on SLA plan.
Direct escalation
Contractual SLADirect escalation to the development team on P1/P2 tickets — no middleman.
Remote support application
Download and run a single application — nothing gets installed. An ID and password appear on screen, which you send to the Rosistem team, and we connect directly for assistance.
⚠️ Windows protected your PC?
On first run, Windows may show a blue "Windows protected your PC" screen (SmartScreen). The app is RustDesk, digitally signed, widely used for remote assistance.
- Click "More info" on the blue screen.
- Click the "Run anyway" button that appears.
⚠️ macOS says "Apple could not verify..."?
You download a .zip (not the executable directly) because the browser strips the execute permission on direct download — unzipping restores it. On first run, macOS blocks the script because it is not signed with an Apple certificate (Gatekeeper). On macOS Sequoia and newer, right-click → Open no longer works — it must be unblocked from Settings:
- Unzip the downloaded .zip file (double-click in Finder).
- Run the file → "Not Opened" appears → click Done (not "Move to Bin"!).
- Open System Settings → Privacy & Security.
- Scroll down to Security — click "Open Anyway".
- Enter your Mac password (or Touch ID).
- Run the unzipped file again → click Open in the final dialog.
Still fails with "access privileges"? Safari auto-extracted the zip ("Open safe files after downloading" setting) and stripped the execute permission. Open Terminal (Spotlight → "Terminal"), type:
chmod +x ~/Downloads/Rosistem-Remote-Support-Setup-macOS.command
press Enter, then run the file again.
Contractual SLA guarantee
Basic Support
Standard support included with license
- Email support (48h response time)
- Online documentation portal
- Security updates included
- Knowledge base and FAQ access
- Monthly training webinars
Premium Support
Priority support with guaranteed response time
- Phone & email with 4h response
- Dedicated account manager
- Guaranteed SLA 99.5% uptime
- Annual on-site training included
- Priority updates
- Custom configuration on request
- Mon-Fri 8:00-20:00
Enterprise Support
Full 24/7 support for mission-critical deployments
- Dedicated 24/7/365 support
- Guaranteed response time under 1h
- Dedicated engineer (on-site on request)
- Contractual 99.9% SLA guarantee
- Annual full system audit
- Disaster Recovery plan included
- Unlimited team training
- Priority custom integrations
Looking for documentation or quick answers?
Manuals, user guides, video tutorials and FAQ for all Rosistem products.